Consumer Protection Web Resources


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Better Business Bureau
established in 1912 to promote business by solving marketplace problems through voluntary self-regulation and consumer education.
The site allows a reader to check out an organization, file a complaint, and access local counterparts.

Consumer Law Center
a non-profit organization providing a wealth of information on consumer law. Financial support is through private donations. They address the financial and legal problems faced daily by low-income families - repossessions, debt collection abuses, electronic benefits transfers, home improvement frauds, usury, bankruptcy, utility terminations, school loans, payday loans, sustainable home ownership, inadequate fuel assistance benefits, and more. their goal is to help vulnerable consumers resolve financial crises, gain control over their budgets and achieve economic independence. They do not provide direct services.

Federal Citizen Information Center
a one-stop shop for answers to questions about consumer problems and government services. Consumers can get the information they need through printed publications, by calling 1-800-FED-INFO, and through information posted on FCIC's websites.

National Contact Center
a section with contact information on government programs, benefits, and services with a handy listing of topic areas.

Scams and Frauds
a synopsis of the latest scams and frauds with a link to more comprehensive information. Each section has contact information and information on government intervention.

Consumer Action Website
a wealth of consumer tips, advisories, and assistance.

National Association of Consumer Advocates
a nationwide non-profit association of more than 800 attorneys and consumer advocates who have a wide range of experience curbing abusive and predatory business practices and promoting justice for consumers. They provide direct assistance to consumers by connecting a consumer with a member attorney who has an interest in the type of law expertise needed to solve an abusive or predatory business practice.

National Consumers League
a private, nonprofit advocacy group representing consumers on marketplace and workplace issues.

Computer Safety
six steps to keeping safe from computer viruses.

Social Networking Safety
how to stay safe using social networking sites such as Facebook

National Fraud Information Center
originally established in 1992 by the National Consumers League to fight telemarketing fraud. In 1996, the Internet Fraud Watch was created, enabling the NFIC to offer consumers advice about promotions in cyberspace and route reports of suspected online and Internet fraud to the appropriate government agencies. Trained counselors help consumers identify the danger signs of possible fraud and direct them to the right places for more information, if needed. Consumers can also report suspected telemarketing or Internet fraud through the NFIC hotline at 1-800-876-7060. The NFIC's counseling and consumer reporting services are available in English and Spanish, free of charge.

Fighting Fraud Against Older Consumers
provides information on how to handle "pushy" telemarketing calls including five steps to help seniors understand the danger of these calls.



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