This service provides telephone accessibility to people who are deaf, hard of hearing, or speech-disabled. It is designed so that anyone can pick up the phone and make a call. The person needing the service calls a special phone number and is connected to a trained Relay operator. The operator facilitates the call using the Relay preference you indicate (see below for the options). It is available 24 hours a day, 365 days a year, with no restrictions on the number of calls or on their length.
There is no charge for using Relay North Carolina within your local calling area. Long-distance call rates are determined by the carrier of choice. Currently, Sprint is the contracted provider of the service. Sprint long-distance calls are billed at a reduced rate.
Relay North Carolina is administrated by the Department of Health and Human Services - North Carolina Division of Services for the Deaf and Hard of Hearing. It is part of the Telecommunications Access of North Carolina (TANC) program (919-733-2974). It was established by the NC General Assembly in 1989.
Telecommunications Access of North Carolina
|Special equipment is needed to make a Relay call. The most common telephone device used to make a Relay call is a TTY or text telephone. North Carolina residents who are deaf, hard of hearing, deaf-blind, or speech disabled are eligible to receive TTY equipment through the NC Telecommunications Equipment Distribution Program at no charge if they qualify based on income restrictions. Contact the Division of Services for the Deaf and the Hard of Hearing at 1-800-999-5737 for more information.|
NC Telecommunications Equipment Distribution Program
What Type of Devices May Be Available Through NCTEDP?
The NC Department of Health and Human Services, in cooperation with Sprint Relay, is offering free equipment to qualified individuals.
The number for Relay North Carolina is 1-877-735-8260.
For TTY or Text Telephone Users
For Voice Users
For Hearing Carry-Over Users
For Voice Carry-Over Users
For Speech-to-Speech Users
Relay North Carolina Numbers
|711||(voice and text only)|
|1-888-762-2724||For Computer Access|
|1-900-230-3300||TTY 900 Services|
Contact Customer Service by e-mail.